SHIPPING INFORMATION
WHERE ARE YOU LOCATED?
We are 100% New Zealand owned and operated business and our warehouse is located in New Zealand
We are 100% New Zealand owned and operated business and our warehouse is located in New Zealand
NEW ZEALAND SHIPPING
For New Zealand orders we ship via NZ Couriers and Post Haste.
We have flat rate shipping of $5 New Zealand wide.
We have FREE shipping if your order value is over $100.
| Urban Delivery | Orders under $100 NZD | 1-3 Business Days | $5 NZD |
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Orders over $100 NZD | 1-3 Business Days | FREE |
| Rural Delivery | Orders under $100 NZD | 3-5 Business Days | $5 NZD |
| Orders over $100 NZD | 3-5 Business Days | FREE |
AUSTRALIA SHIPPING
For Australian orders we ship by Express delivery via NZ Post and Toll Priority.
We have flat rate shipping of $10 Australia wide.
We have FREE shipping if your order value is over $100
| Urban Delivery | Orders under $100 AUD | 3-10 Business Days | $10 AUD |
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Orders over $100 AUD | 3-10 Business Days | FREE |
| Rural Delivery | Orders under $100 AUD | 3-14 Business Days | $10 AUD |
| Orders over $100 AUD |
3-14 Business Days
|
FREE |
REST OF THE WORLD SHIPPING
Rest of the world shipping costs are automatically calculated based on the weight of items in your cart, and displayed at checkout.
Please note United States shipping costs are capped at $10.
For the rest of the world orders please allow 10-21 days from time of shipping to receiving your order, depending on where you are located.
SHIPPING INFORMATION FOR ALL ORDERS
Please make sure to triple check your delivery address is entered correctly as we have no way to verify it and orders are sent to the exact address as entered.
If your parcel is returned to us due to an incorrect address or failure to collect from the post office and you would like us to redeliver it we ask that you cover the cost for re-delivery.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?
Orders placed before 12pm NZDT usually ship the same day excluding weekends.
Orders placed before 12pm NZDT usually ship the same day excluding weekends.
We aim to ship your order within 1-3 working days from our warehouse.
WILL I RECEIVE A TRACKING NUMBER?
Yes, once your order has been shipped you will receive an email with the tracking number and tracking link.
Yes, once your order has been shipped you will receive an email with the tracking number and tracking link.
I ORDERED A PRE-ORDER ITEM, WHEN WILL I RECEIVE MY ORDER?
Some products are currently on a Pre-Order system, this means that the item is currently not in stock however will be processed and sent to you as soon as the stock arrives at our warehouse. Arrival dates are regularly updated on the individual product pages, however please note these are an estimate and not an exact date.
Some products are currently on a Pre-Order system, this means that the item is currently not in stock however will be processed and sent to you as soon as the stock arrives at our warehouse. Arrival dates are regularly updated on the individual product pages, however please note these are an estimate and not an exact date.
For products that are currently on a Pre-Order system, we offer a 24-hour grace period to allow you to cancel or change any order details. Outside of this timeframe, the order is deemed as final and we will not be able to offer any changes or refunds.
HOW ARE YOUR ORDERS PACKAGED?
Our packaging uses ZERO virgin plastic.
Our packaging uses ZERO virgin plastic.
We package using the following:
- FSC certified paper packaging tape
- FSC certified acid-free tissue paper
- Paper or cardboard cushioning fill
- Home & commercially compostable courier bags
- Recycled courier bags
- FSC certified and recyclable cardboard boxes